Claims and Returns

Most of the products purchased at El Mundo de Cocolet can be returned, as long as they keep the original packaging and are in perfect condition. Including accessories, documentation and original packaging, otherwise the property will suffer a depreciation. You must take clear photos of the articles that may present a quality problem, the photos send them by email to cocolet@cocolet.com or by WhatsApp to the phone 660271573.
Once the modification is received in our warehouses, and after checking its status, the import and shipping costs will be reimbursed, according to the payment method made by the customer, except for cash payment, which will be reimbursed by means of bank transfer and, in any case, within a period not exceeding 14 calendar days from receipt of the returned documentation.

The direct cost of returning the good or service will be borne by the customer as stated in the LGCU.
Once the complaint or claim is received, we agree with the customer how to proceed to make the return or replacement. To do this, it will be essential to fill out a "return sheet" that we will send you by email and that must be attached to the address. It will also be necessary to keep the original packaging to be able to file the claim because otherwise it will not be accepted.
Please note that the following reasons are not covered by our return / exchange policy, and we are not responsible for these issues.

☆ The products are manipulated due to misuse, mishandling, or lack of maintenance.
☆ personal reasons due to change of mind, personal taste, etc.

Please allow up to 72 hours to exchange your refund to our warehouse once you receive the returned product. Your statement will identify a change in 10-15 business days.
Depending on how the return is made. If it is done in the “El Mundo de Cocolet” store, it is completely free. For returns through other means, the return costs are studied in each case.
In case of return of items, our collection is made at home, the direct cost of returning the good or service will be borne by the customer as stated in the LGCU.

This company will RESERVE THE RIGHT OF ADMISSION AND MANAGEMENT of customer orders that may be canceled due to having suffered unjustified returns or repeated non-payments in the past.
THANK YOU ALL FOR YOUR PURCHASES AND YOUR LOYALTY